Refund & Return Policy

Draft policy. Return windows, addresses, restocking rules and governing consumer rights require confirmation before launch.

Standard products

Eligible unopened standard products may be considered for return only after written return authorization and within the confirmed return window.

Custom and made-to-order products

OEM, ODM, customized dimensions, special colors, modified materials and approved production samples are generally non-returnable except for verified manufacturing defects or written agreement.

Damaged or incorrect goods

Customers should document packaging and product condition promptly after delivery and contact DIANLETE with order details, photographs and quantities affected.

Refund processing

Approved refunds are processed through the agreed payment method after inspection and may exclude shipping, duties or transaction costs where legally permitted.